Privacy Policy

This privacy policy explains how Spice Bites Cafe collects, uses, and protects your personal information when you use our online platform or interact with this service. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Indian legislation.

Information We Collect

We may collect personal information that you provide directly to us when you use our site, such as when you place an order for takeaway or delivery through our online ordering system, make an inquiry about catering services, or provide feedback. This information may include:

Contact details such as your name and potentially a delivery address or contact number if you place an order.
Payment information (processed securely by third-party payment processors; we do not store full payment card details).
Details related to your order or service request (e.g., items ordered, time of order, dietary requirements provided).

We may also automatically collect certain information about your visit to our site, such as:

IP address and browser type.
Pages viewed and time spent on our site.
Referring website addresses.
Information collected through cookies and similar tracking technologies (see Cookies section below).

How We Use Your Information

We use the information we collect for various purposes, including:

To process and fulfil your orders for food, beverages, and services (e.g., preparing takeaway, managing delivery, arranging catering).
To communicate with you regarding your orders, inquiries, or feedback.
To provide, maintain, and improve our services and our online platform.
To understand how users interact with our site and services, which helps us improve our offerings.
To comply with legal obligations.

Legal Basis for Processing

We process your personal data based on several legal grounds:

Necessity for the performance of a contract (e.g., processing your order).
Compliance with a legal obligation.
Our legitimate interests (e.g., improving our services, site functionality), provided these interests are not overridden by your data protection rights.
Your consent (e.g., for certain marketing communications, where required).

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

With service providers who perform functions on our behalf, such as online ordering platforms, payment processors, or IT service providers. These third parties are obligated to protect your information.
If required by law or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
In aggregated or anonymized form, which cannot reasonably be used to identify you.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data. These rights may include:

The right to access the personal data we hold about you.
The right to request correction of inaccurate personal data.
The right to request erasure of your personal data.
The right to request restriction of processing of your personal data.
The right to object to the processing of your personal data.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us in writing using the physical address provided below. We may require you to provide verification of your identity.

Cookies and Tracking Technologies

Our site may use cookies and similar technologies to enhance your user experience, analyze site usage, and potentially provide personalized content. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our site.

Third-Party Links

Our site may contain links to websites or services operated by third parties. This privacy policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page.

Contact Us

Should you have any questions or concerns about this privacy policy or our data practices, please contact us in writing at our physical address:

Spice Bites Cafe
Shop No 12
Linking Road,
Bandra West,
Mumbai, Maharashtra, 400052
India